Review for Villa Viento Apartments

My experience as a current resident:

Current resident manager is very, very rude. On the surface the manager is very polite, almost too polite. But very quickly becomes dismissive, if not downright rude and abusive. Manager does not like hearing tenants complain more than once, and becomes rather defensive or even boldly condescending. Manager lies. Makes things up to please the ears of whomever is being talked to. Resident manager says one thing to one tenant and another to the other tenant, and the rules, and lease agreement, are enforced by resident manager to suit resident manager's bonus structure and the needs of Arnel Property Management with little or no real concern for the tenants themselves.

If you don't care about the little details like hot water coming out of the cold water side of faucets, the pool not being heated year round (despite claims of advertizing that it is/was...for 5 months the pool was colder than the Pacific ocean), higher than average rents, or living right smack underneath the flight pattern of the OC airport, then by all means check Villa Viento out. It's advertized as a "lifestyle", "quiet and serene", which it would very well be were it not for being located right smack under the flight pattern.

Villa Viento will fix existing problems requiring maintenence. The speed at which they fix these issues grows exponentially slower as the cost of said repair becomes more expensive. However, Arnel thinks nothing of spending funds for beautifying their grounds with brand new lava rocks to make the place seem more appealing to perspective tenants - how this will end up fixing the hot water problem is yet to be seen. The hot water problem was reported 2 months ago!

My experience here has not been the great lifestyle which is being advertized.

The truth is...this is just another of so many apartment complexes located in downtown tustin.

There are a lot of other really great choices out there. I will not be renewing my lease.